How to fix Windows 10/11 stuck on splash screen [2023] (2023)

In this article, you will learn how to fix Windows 10/11 error that causes the system to hang on the "Welcome" screen. The computer may also freeze and display a "Waiting for user profile service" message box when the user logs on.

Windows Error "Windows 10/11 Stuck on Welcome Screen" - Why is this happening?

Here are the main reasons for the "Windows 10/11 stuck on splash screen" error:

• The Windows 10/11 splash screen/login error may occur because your computer is trying to connect to an available wireless connection.
• Another cause of this error is faulty hardware. An example of faulty hardware that can cause this error is your computer's internal drive or SD card.
• Externally connected devices or peripherals may interfere with the smooth startup of the computer, causing it to hang at the splash screen after logging in. These external devices include Wi-Fi adapters, keyboards, Bluetooth, mouse, etc.

Solution 1 - Disable Credential Manager

Credential Manager can be disabled when logging on to Windows in secure mode. You need to log in in safe mode because you cannot access Windows by doing normal things. Safe Mode allows you to log on to Windows using standard applications and drivers. This makes it the perfect way to correct any errors you may encounter while using your computer.

The steps to achieve this are outlined below:

• Restart your computer a few times and when you get to the point where "Preparing automatic repair" appears, you need to select "Advanced options".

• Click "Troubleshoot"

• Select the "Advanced Options" tab.
• Click "Startup Settings"

• Now press the "Reboot" tab again.

• Select the type of safe mode you want your computer to boot into after rebooting

• In safe mode, press hotkeys to access "Run": Windows + R
• Here you need to type "services.msc" and press "Enter".

• In the "Services" window list, double-click the "Credential Manager" button. You can see the properties.

• Then click "Disabled" to set the startup type you want. Select the "Apply" button and then select "OK". Your changes have been saved

• Restart your computer. Now check if the problem is gone or if it still appears on the welcome screen after logging in.

Solution 2 - Uninstall the Windows Update causing the error

Windows update KB4074588 may cause problems with USB ports causing an error. Since you cannot open Windows, follow the steps below to uninstall the update and resolve the error:

• Start Windows and when it starts to load, perform a hard shutdown by pressing and holding the power button for five seconds. Repeat this process twice.
• On the third attempt, Windows will of course go to the "Recovery Environment".
• Select "Advanced options"
• Go to "Command Prompt".
• Note that you may need to enter your username and password. If this happens, be sure to enter your local administrator account details. you may need it tooBitLocker recovery key
• On a 32-bit version of Windows, type the following commands and press "Enter" after entering each command:

dism.exe /image:c:\ /usuń –
package
/package name: Bundle_to_kit
Irregular~31bf3856ad364e35~x86~~16
299.248.1.17

• Enter these commands for a 64-bit version of Windows as shown above:

dism.exe /image:c:\ /delete-
package
/package_name:Package_for_rollup
Arreglar~31bf3856ad364e35~amd64~~
16299.248.1.17

The "C:" in the commands above represents the drive letter where Windows is stored. If Windows is stored on a different drive, be sure to replace "C:" with the correct drive letter.

• Close the page, then exit the recovery environment by selecting "Continue".
• Start Windows by restarting your computer.

Solution 3 – Run system check and automatic repair

Follow the steps below to run an automatic repair:

• Insert the installation media into your computer and boot from it
• Choose your preferences and go to "Next"

• Follow the "Advanced Options" instructions as mentioned in the previous solutions. Click "Startup Repair". Note that depending on your version of Windows, this may also appear as "Automatic Repair".

• Follow the on-screen instructions to complete the repair. Now restart your computer.

You can also run a system check to repair corrupted files on your system that may be causing the error. To run a system check:

• Boot from the Windows installation media as shown above to System Preferences
• Open the command line with the short keys "Shift" and "F10"
• In this window, type the following commands and press "Enter" to go to the next line:

sfc/scan now
chkdsk c: /f /r

bootrec/fixmbr
bootrec/arreglarboot
bootrec/scanos
bootrec/rebuildbcd

bcdedit /exportar C:\BCD_Backup
C:
boot from the disc
atrybut bcd -s -h -r
ren c:\boot\bcd bcd.old
bootrec /RebuildBcd
Y

• Type "exit" and restart your computer to see if the problem is resolved.

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bonus tip

If your hard drive has bad sectors, perform a disk surface test and fix the problem by protecting those bad sectors. This is important because bad sectors on the hard disk may be the cause of the error. Buy bootable media from a trusted professional tool and boot from it. After doing this, you can perform a surface test.

How to recover data from a computer if no solution solves the problem

In this section, you will learn how to recover data from a computer that won't start after you have tried all the solutions that failed to fix the Windows 10/11 splash screen error.restore data recoveryis a reliable and safe data recovery tool that you can download online, install and use to recover data from a computer that is experiencing this error. This tool is specialized in recovering audio files, photos, documents, videos, etc. missing. Recoverit enables you to recover data lost due to virus infection, hard drive corruption or damage, deletion or formatting, system crash, etc.

So, if you are facing this Windows error and your only option is to give up, just use Recoverit tool and recover important data from your unbootable computer.

Step 1 - Create a boot disk

First, you need to create a bootable disk that you can use to boot your computer. Open Recoverit and select "Recover from Broken Computer" mode.

Select the drive from which you want to create installation media; It can be a USB or a disk. Now click "Format Now" after selecting "Create" media.

A pop-up window will tell you to back up all your important files before proceeding with the formatting. Confirm your decision by clicking "Format Now".

Be patient, relax and let Recoverit start creating your bootable disk.

Once the creation is complete, you will receive a message that will guide you through the three steps of recovering your data with Recoverit.

To use Recoverit correctly, be sure to change the boot order of your unbootable computer to boot from the installation media you created. The BIOS setup screen can be accessed using a shortcut key suggested by the computer, such as F12. More details can be found inhow to set your computer to boot from a USB drive.

Step 2: Recover data from Windows 10/11 not booting

After rebooting from the bootable media. The application starts automatically. Then choose to restore missing data from Windows 10/11 or copy data directly from your hard drive.

More related:
Windows installation fails in the safe phase of the operating system due to an error
Windows 10/11 backup programs

Why do so many people experience this problem for different reasons?

Here are some of the main reasons why users experience Windows 10/11 freeze error on splash screen when trying to login to Windows:

• The password currently used to log on may differ from the password cached in Windows Credential Manager. Most likely, this will happen immediately after the administrator or user changes the password. In rare cases, the error occurs even long after the password has been changed.
• If the user has enabled fast startup in Windows, this can be the main factor that causes Windows to get stuck on the welcome screen.