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Document ID:c06979955
Version:1
Notification:The information in this document, including product and software versions, is current as of the date of publication. The document is subject to change without prior notice.
Date of publication: December 8, 2020
last actualisation: December 8, 2020
The following message appears indicating that there is a problem with HP Sure Start Recovery:
HP Sure Start has detected an unauthorized change to critical BIOS settings. These settings have been automatically restored and no further action is required. Repeating this problem indicates a security problem that should not be ignored. For more information, see the HP Sure Start document.
This applies to all commercial PCs that have a common base BIOS product with HP Sure Start Recovery, which supports critical BIOS settings and Battery Health Manager (if an older BIOS version is installed on the PC).
Figure 1. HP Sure Start recovery error.
The information contained in this document concerns:
Laptops:
HP Elite Dragonfly notebook series
HP Elite x2 series 1013 G3
Seria HP Elite x2 G4
HP EliteBook 1050 G1 Notebook Series
HP EliteBook 735 G5 Notebook Series
HP EliteBook 735 G6 Notebook Series
HP EliteBook 745 G5 Notebook Series
HP EliteBook 745 G6 Notebook Series
HP EliteBook 830 G5 Notebook Series
HP EliteBook 830 G6 Notebook Series
HP EliteBook 830 G7 Notebook Series
HP EliteBook 840 G5 Healthcare Edition Notebook Series
HP EliteBook 840 G5 Notebook Series
HP EliteBook 840 G6 Healthcare Edition Notebook Series
HP EliteBook 840 G6 Notebook Series
HP EliteBook 840 G7 Notebook Series
HP EliteBook 840 G7 Notebook Series
HP EliteBook 840r G4 Notebook Series
HP EliteBook 846 G5 Notebook Series
HP EliteBook 846r G4 Notebook Series
HP EliteBook 850 G5 Notebook Series
HP EliteBook 850 G6 Notebook Series
HP EliteBook 850 G7 Notebook Series
HP EliteBook x360 1030 G3 Notebook Series
HP EliteBook x360 1030 G4 Notebook Series
HP EliteBook x360 1040 G5 Notebook Series
HP EliteBook x360 1040 G6 Notebook Series
HP EliteBook x360 1040 G7 Notebook Series
HP EliteBook x360 830 G5 Notebook Series
HP EliteBook x360 830 G6 Notebook Series
HP ProBook 430 G6 Notebook Series
HP ProBook 430 G7 Notebook Series
HP ProBook 440 G5 Notebook Series
HP ProBook 440 G6 Notebook Series
HP ProBook 440 G7 Notebook Series
HP ProBook 445 G6 Notebook Series
HP ProBook 445R G6 Notebook Series
HP ProBook 450 G5 Notebook Series
HP ProBook 450 G6 Notebook Series
HP ProBook 450 G7 Notebook Series
HP ProBook 455 G5 Notebook Series
HP ProBook 455 G6 Notebook Series
HP ProBook 455R G6 Notebook Series
HP ProBook 470 G5 Notebook Series
HP ProBook 640 G4 Notebook Series
HP ProBook 640 G5 Notebook Series
HP ProBook 640 G7 Notebook Series
HP ProBook 645 G4 Notebook Series
HP ProBook 650 G4 Notebook Series with Hexa Core
HP ProBook 650 G4 Notebook Series
HP ProBook 650 G5 Notebook Series
HP ProBook 650 G7 Notebook Series
HP ProBook x360 11 G4 EE Notebook Series
HP ProBook x360 440 G1 Notebook Series
HP ZBook 14u G5 Mobile Workstation Series
HP ZBook 14u G6 Mobile Workstation Series
HP ZBook 15 G5 Mobile Workstation Series
HP ZBook 15 G6 Mobile Workstation Series
HP ZBook 15u G5 Mobile Workstation Series
HP ZBook 15u G6 Mobile Workstation Series
HP ZBook 17 G5 Mobile Workstation Series
HP ZBook 17 G6 Mobile Workstation Series
HP ZBook Studio G5 Mobile Workstation Series
HP ZHAN 66 Pro 13 G2 Notebook Series
HP ZHAN 66 Pro 14 G2 Notebook Series
HP ZHAN 66 Pro 14 G3 Notebook Series
HP ZHAN 66 Pro 15 G2 Notebook Series
HP ZHAN 66 Pro G1 Notebook Series
HP ZHAN X 13 G2 Notebook Series
Personal computers:
Systemy mobilne HP Engage Go
HP mt21 mobile thin client series
HP mt31 mobile thin client series
HP mt31 mobile thin client series
HP mt44 mobile thin client series
HP mt45 mobile thin client series
HP ZHAN 66 Pro G3 22 Series All-in-One PC
HP ZHAN 66 Pro G3 22 Series All-in-One PC
HP ZHAN 66 Pro G3 24 Series All-in-One PC
Operating system:
Microsoft Windows 10 19H2 (version 1909)
Microsoft Windows 10 RS5 (version 1809)
Microsoft Windows 10 RS4 (version 1803)
Microsoft Windows 10 20H2
Microsoft Windows 10 20H1 (2004 version)
Microsoft Windows 10 19H1 (version 1903)
To resolve this issue, follow these steps to disableBIOS secure boot configuration protectionand HP Computer Setup (F10) andSecuritymenu belowSecure BIOS boot.
Turn on or restart your computer.
PressF10to enter the BIOS settings.
To chooseSecurity.
locateSecure BIOS boot.
uncheckBIOS secure boot configuration protection.
ClickBlushto save changes and exit HP Computer Setup.
To resolve this issue, download and install the October 2020 (or later) BIOS release that contains the fix for this issue.
observation:turn it on firstBIOS secure boot configuration protection(as shown in the steps above) to successfully update the BIOS. Also, make sure Bitlocker is suspended (if Bitlocker is enabled on your computer) before proceeding.
To download and install the October 2020 BIOS Update (or later), please follow the link belowHP Support - Products.
IntendHP Support - Products.
Log in to your HP computerProduct nameWmodel number.
ClickTo get to know.
To chooseSoftware, drivers and firmware.
Find and expandBIOS.
Download and install the appropriate BIOS update for your computer.
Below are the minimum BIOS versions that include the fix for the following products:
Affected platforms | Minimum BIOS version |
HP EliteBook x360 1030/1040 G7 Notebook PCs HP EliteBook 850/840/830 G7 Notebook PCs HP EliteBook x360 830 G7 Notebook PC HP ProBook 650/640 G7 Notebook PCs HP ZBook 14u/15u G7 Mobile Workstations | 01.03.01 |
HP EliteBook 850/840/830 G6 Notebook PCs HP EliteBook 840 G6 Healthcare Edition Mobile PCs HP EliteBook x360 830 G6 Notebook PC HP ProBook 650/640 G5 Notebook PCs Computer HP EliteBook x360 1040 G6/EliteBook x360 1030 G4 HP Elite Dragonfly Portable PCs HP Elite x2 G4 HP ProBook 450/440/430 G7 Notebook PCs HP ZHAN 66 Pro 15/14 G3 Notebook PCs HP ZHAN X 13 G2 Notebook PCs HP Zbook 14h/15h G6 Mobile Workstations | 01.07.02 |
System BIOS for HP Elitebook 745/735 G6 HP mt45 mobile thin client systems HP ZBook 17/15 G6 Mobile Workstations | 01.07.01 |
HP ProBook x360 11 G4 Education PC | 01.08.00 |
Tablety HP Elite x2 1013 G3 HP EliteBook 1050 G1 Notebook PCs HP EliteBook 745/735 G5 Notebook PCs HP EliteBook 840r/846r G4 Notebook PC HP EliteBook 850/846/840/836/830 Healthcare Edition Notebook PCs HP EliteBook 840 G5 Healthcare Edition Mobile PCs HP EliteBook x360 1030 G3 Notebook PC HP EliteBook x360 1040 G5 Notebook PC HP EliteBook x360 830 G5 Notebook PC Systemy mobilne HP Engage Go HP mt21 mobile thin client systems HP mt31 mobile thin client systems HP mt44 mobile thin client systems HP ProBook 430/440/450 G6 Notebook PCs HP ProBook 445/455 G6 Notebook PCs HP ProBook 445R/455R G6 Notebook PC HP ProBook 455 G5 Notebook PCs HP ProBook 470/450/440/430 G5 Notebook PCs HP ProBook 645 G4 Mobile PCs HP ProBook 650/640 G4 Mobile PCs HP ProBook x360 440 G1 Notebook PC HP ZBook 14u/15u G5 Mobile Workstations HP ZBook 15/17 G5 Mobile Workstations HP ZBook Studio G5 Mobile Workstations HP Zhan 66 Pro 13/14/15 G2 Notebook PCs HP ZHAN 66 Pro G1 Notebook PCs | 14.01.01 |
Affected hardware platforms:
Affected operating systems: Not applicable
software coup: Not applicable
Support Reference ID for communication: IA06979955
© Copyright 2023 HP Development Company, L.P.
HP Inc. assumes no responsibility for technical or editorial errors or omissions in this document. The information provided is provided "as is" without warranty of any kind. To the fullest extent permitted by law, neither HP nor its affiliates, subcontractors or suppliers shall be liable for any incidental, special or consequential damages, including downtime costs; loss of income; damages related to the purchase of substitute products or services; or damages resulting from data loss or software recovery. The information contained in this document is subject to change without notice. HP Inc. and HP product names mentioned in this document are trademarks of HP Inc. in the United States and/or other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
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